{"id":10599,"date":"2024-06-23T08:05:08","date_gmt":"2024-06-23T06:05:08","guid":{"rendered":"https:\/\/mestrashop.lleset.com\/?page_id=10599"},"modified":"2024-06-26T18:05:19","modified_gmt":"2024-06-26T16:05:19","slug":"products-under-warranty","status":"publish","type":"page","link":"https:\/\/mestrashop.lleset.com\/en\/after-sales-service\/products-under-warranty\/","title":{"rendered":"Products\u00a0under warranty"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10599\" class=\"elementor elementor-10599 elementor-5947\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ba925b e-flex e-con-boxed e-con e-parent\" data-id=\"9ba925b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33fb235 elementor-widget elementor-widget-image\" data-id=\"33fb235\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/mestrashop.lleset.com\/wp-content\/uploads\/2024\/06\/Servicio-Tecnico-MESTRA-Talleres-Mestraitua.png\" class=\"attachment-large size-large wp-image-10448\" alt=\"\" srcset=\"https:\/\/mestrashop.lleset.com\/wp-content\/uploads\/2024\/06\/Servicio-Tecnico-MESTRA-Talleres-Mestraitua.png 100w, https:\/\/mestrashop.lleset.com\/wp-content\/uploads\/2024\/06\/Servicio-Tecnico-MESTRA-Talleres-Mestraitua-50x50.png 50w\" sizes=\"auto, (max-width: 100px) 100vw, 100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37cd4b3 elementor-widget elementor-widget-heading\" data-id=\"37cd4b3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Products \n<strong> under warranty <\/strong><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9071bf2 elementor-widget elementor-widget-text-editor\" data-id=\"9071bf2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If your product is still under warranty, please follow the instructions and fill the form. Our <strong>Technical Services Department<\/strong> will answer you as soon as possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6af7f5f e-flex e-con-boxed e-con e-parent\" data-id=\"6af7f5f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f813a07 e-con-full e-flex e-con e-child\" data-id=\"f813a07\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f22f88e elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"f22f88e\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"228\" height=\"234\" src=\"https:\/\/mestrashop.lleset.com\/wp-content\/uploads\/2024\/06\/Embalaje.jpg\" class=\"attachment-full size-full wp-image-6338\" alt=\"\" srcset=\"https:\/\/mestrashop.lleset.com\/wp-content\/uploads\/2024\/06\/Embalaje.jpg 228w, https:\/\/mestrashop.lleset.com\/wp-content\/uploads\/2024\/06\/Embalaje-50x50.jpg 50w\" sizes=\"auto, (max-width: 228px) 100vw, 228px\" \/><\/figure><div class=\"elementor-image-box-content\"><h2 class=\"elementor-image-box-title\">Package<\/h2><p class=\"elementor-image-box-description\">Package the product in its original packaging or, if it is not possible, use a packaging that adequately protects the merchandise. Please, remember that the warranty does not cover damage resulting from an inadequate packaging when returning goods.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f06988 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"1f06988\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"249\" height=\"275\" src=\"https:\/\/mestrashop.lleset.com\/wp-content\/uploads\/2024\/06\/Portes.jpg\" class=\"attachment-full size-full wp-image-6339\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h2 class=\"elementor-image-box-title\">Transport fees.<\/h2><p class=\"elementor-image-box-description\">In order to determine who will manage the transport, each case will be considered individually.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f5016e elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"0f5016e\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"275\" src=\"https:\/\/mestrashop.lleset.com\/wp-content\/uploads\/2024\/06\/Garantia.jpg\" class=\"attachment-full size-full wp-image-6340\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h2 class=\"elementor-image-box-title\">Warranty<\/h2><p class=\"elementor-image-box-description\">MESTRA will consider products for warranty for a year from the date of purchase. You must attach the purchase invoice in order to justify the warranty period.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d628e63 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"d628e63\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"248\" height=\"280\" src=\"https:\/\/mestrashop.lleset.com\/wp-content\/uploads\/2024\/06\/Garantia-de-reparacion.jpg\" class=\"attachment-full size-full wp-image-6341\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h2 class=\"elementor-image-box-title\">Warranty Repair<\/h2><p class=\"elementor-image-box-description\">The Warranty Period for the repair will expire six (6) months after the date of repair (except for natural wear or improper use). Please remember that it does not cover future defects.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7db583 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"c7db583\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"242\" height=\"277\" src=\"https:\/\/mestrashop.lleset.com\/wp-content\/uploads\/2024\/06\/Presupuesto.jpg\" class=\"attachment-full size-full wp-image-6342\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h2 class=\"elementor-image-box-title\">Budget<\/h2><p class=\"elementor-image-box-description\">In the event of breakdown outside the warranty period, MESTRA will send you a price estimate for the repair of your machine.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d444c88 e-con-full e-flex e-con e-child\" data-id=\"d444c88\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b99b1c9 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"b99b1c9\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Siguiente&quot;,&quot;step_previous_label&quot;:&quot;Anterior&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Nuevo formulario\" aria-label=\"Nuevo formulario\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"10599\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"b99b1c9\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_6eb92fc elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_6eb92fc\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tWarehouse, clinic or laboratory\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_6eb92fc]\" id=\"form-field-field_6eb92fc\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Warehouse, clinic or laboratory\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_bb8b6ac elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_bb8b6ac\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tAddress\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_bb8b6ac]\" id=\"form-field-field_bb8b6ac\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Address\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tContact person\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Contact person\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_0a8ed7f elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_0a8ed7f\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tName of the device\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_0a8ed7f]\" id=\"form-field-field_0a8ed7f\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name of the device\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_2b9293c elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_2b9293c\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tReference\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_2b9293c]\" id=\"form-field-field_2b9293c\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Reference\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_240ea3f elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_240ea3f\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tSerial Number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_240ea3f]\" id=\"form-field-field_240ea3f\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Serial Number\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-field_3903e80 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_3903e80\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tPurchase date\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[field_3903e80]\" id=\"form-field-field_3903e80\" class=\"elementor-field elementor-size-sm  elementor-field-textual elementor-date-field\" placeholder=\"Purchase date\" required=\"required\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tReason for the return\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"5\" placeholder=\"Reason for the return\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_aada4c0]\" id=\"form-field-field_aada4c0\" class=\"elementor-field elementor-size-sm \" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_3eef43f elementor-col-100\">\n\t\t\t\t\t<div style=\"font-size:13px; margin-bottom:-8px\">Please, attach your invoice:<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_08d0982 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_08d0982\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tPlease, attach your invoice:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_08d0982]\" id=\"form-field-field_08d0982\" class=\"elementor-field elementor-size-sm  elementor-upload-field\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_da70edf elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_da70edf\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tI have reviewed the  the informative note on privacy\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_da70edf]\" id=\"form-field-field_da70edf\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-field_da70edf\">I have reviewed the  the informative note on privacy<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_2eb3486 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_2eb3486\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tI have read privacy policy accept the Terms and Conditions of this web.\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_2eb3486]\" id=\"form-field-field_2eb3486\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-field_2eb3486\">I have read privacy policy accept the Terms and Conditions of this web.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_8692208 elementor-col-100 recaptcha_v3-bottomright\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_8692208\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6Ldkt_wpAAAAAF38-bwy4mxoFpP-lT2LB3O13UZ_\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomright\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SUBMIT<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ef814d3 e-flex e-con-boxed e-con e-parent\" data-id=\"ef814d3\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e8412dc e-con-full e-flex e-con e-child\" data-id=\"e8412dc\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1554dd0 elementor-widget elementor-widget-heading\" data-id=\"1554dd0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Do you need further information?\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1563db elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"b1563db\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CONTACT US AND\nWE WILL HELP YOU AS SOON AS POSSIBLE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25e7330 elementor-widget elementor-widget-button\" data-id=\"25e7330\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div 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